Starlight Streaming Privacy Policy

Effective Date: October 26, 2025

Welcome to Starlight Streaming! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our streaming services, website, and applications. By accessing or using Starlight Streaming, you agree to the terms of this Privacy Policy. This policy is crafted to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, as well as other applicable privacy regulations. If you do not agree with these terms, please do not use our services.

1. Data Collection

We collect information from you in several ways when you use Starlight Streaming:

1.1 Information You Provide Directly

Account Information: When you create an account, we collect your name, email address, password, date of birth, and country of residence.
Payment Information: If you subscribe to a paid plan, we collect your payment card information (card number, expiration date, and security code) or other payment details. Note that we use a third-party payment processor, CygnusPay, and do not directly store your full payment card information.
Communication Information: When you contact us for support or feedback, we collect your email address and the content of your communication.
Profile Information: You may choose to provide additional information in your profile, such as your preferred genres, viewing history preferences, and demographic information.
User-Generated Content: If you participate in any interactive features (e.g., comments, forums, reviews), we collect the content you submit.

1.2 Information Collected Automatically

Device Information: We collect information about the devices you use to access Starlight Streaming, including the device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Information: We collect information about your activity on Starlight Streaming, such as the TV shows you watch, the date and time you access our services, search queries, and interactions with the user interface.
Location Information: With your consent, we may collect precise location data from your mobile device to provide location-based recommendations.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity on our website and applications. You can manage your cookie preferences through your browser settings. Please refer to our Cookies Policy for more details.

2. Data Usage

We use the collected information for the following purposes:

2.1 Providing and Improving Our Services

To provide you with access to Starlight Streaming and its features.
To personalize your experience by recommending TV shows based on your viewing history and preferences.
To improve the quality and performance of our services, including troubleshooting, data analysis, and testing.
To develop new features and functionality.
To provide customer support and respond to your inquiries.

2.2 Communication and Marketing

To send you important notices and updates about Starlight Streaming, such as changes to our terms and policies.
To send you promotional emails about new TV shows, special offers, and other news. You can opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email.
To conduct surveys and research to improve our services.

2.3 Legal and Compliance

To comply with applicable laws and regulations.
To enforce our Terms and Conditions.
To protect the rights, property, or safety of Starlight Streaming, our users, or others.
To detect and prevent fraud and other illegal activities.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption: We use encryption to protect your personal information during transmission and storage.
Access Controls: We restrict access to your personal information to authorized personnel only.
Regular Security Assessments: We conduct regular security assessments to identify and address vulnerabilities.
Employee Training: We train our employees on data security best practices.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

4. Your Rights

You have certain rights regarding your personal information, including:

Access: You have the right to access the personal information we hold about you.
Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe, typically within 30 days. We may need to verify your identity before processing your request.

5. Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

Service Providers: We share your information with third-party service providers who help us provide and improve our services, such as hosting providers, payment processors (CygnusPay), content delivery networks, and analytics providers.
Business Partners: We may share your information with business partners, such as content creators and advertisers, to provide you with personalized recommendations and advertising.
Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Affiliates: We may share your information with our affiliates for internal business purposes.

We require our service providers and business partners to protect your personal information in accordance with this Privacy Policy and applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider factors such as the nature of the data, the purpose of processing, and legal obligations.

Typically, we retain your account information for as long as your account is active. If you close your account, we may retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. We may also retain anonymized or aggregated data indefinitely for research and analytical purposes.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence, including Canada and the United States, where data protection laws may be different from those in your jurisdiction. We take appropriate safeguards to ensure that your personal information remains protected when transferred internationally.

For transfers from the European Economic Area (EEA) or the United Kingdom, we rely on standard contractual clauses approved by the European Commission or other appropriate transfer mechanisms to ensure an adequate level of data protection.

8. Children's Privacy

Starlight Streaming is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the effective date of the revised policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of Starlight Streaming after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Starlight Streaming Privacy Team
123 Galaxy Avenue
Toronto, ON M5J 2E2
Canada
Email: [email protected]
Phone: 1-800-STAR-LITE

We are committed to addressing your concerns and resolving any privacy issues in a timely and effective manner. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority.

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Last updated: October 26, 2025